Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, … [Read more...] about Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas
That’s How It Was by Hazel Pacheco
That's How It Was by Hazel Pacheco Best described as slyly funny and heart-warming, That’s How It Was: Operation Finders Keepers is uniquely written in letter format. Written from a ten-year-old boy's perspective, Randy Ray’s letters prove to be captured moments in time just waiting to be discovered by his daughters thirty-seven years later. These treasured memories allow his daughters to get to know the boy who became their father. … [Read more...] about That’s How It Was by Hazel Pacheco
SMART Objective Setting for Managers by Irial O'Farrell
SMART Objective Setting for Managers by Irial O'Farrell Looking to make sense of objective setting, strategic goals, employee development, team competency and SMART? Then SMART Objective Setting for Managers is the book for you. Written by a manager for a manager, this book makes sense of the objective setting process and how it links to both job descriptions and business objectives. It also deconstructs the SMART framework and how to use it effectively with another person. Along … [Read more...] about SMART Objective Setting for Managers by Irial O'Farrell
Featured Book: Uprooted: Family Trauma, Unknown Origins, and the Secretive History of Artificial Insemination by Peter J. Boni
About Featured Book: Uprooted: Family Trauma, Unknown Origins, and the Secretive History of Artificial Insemination by Peter J. Boni Only $0.99 for a limited time! 5/23/22 thru 6/6/22. How a journey of self-discovery unearthed the scandalous evolution of artificial insemination By his forties, Peter J. Boni was an accomplished CEO, with a specialty in navigating high-tech companies out of hot water. Just before his fiftieth birthday, Peter’s seventy-five-year-old mother unveiled a … [Read more...] about Featured Book: Uprooted: Family Trauma, Unknown Origins, and the Secretive History of Artificial Insemination by Peter J. Boni
Featured Book: Lothar the Lost by Richard R Lockwood
About Featured Book: Lothar the Lost by Richard R Lockwood Lothar von Richthofen was the little brother of Manfred von Richthofen, known as the Red Baron in the Great War. Lothar was not as famous as his brother, but he was also an ace, shooting down 40 opponents over the Western Front. He was shot down and finished the war in a hospital. After the war ended a time traveling expedition arrived from the future to prevent the next larger war. The new arrivals built their own military … [Read more...] about Featured Book: Lothar the Lost by Richard R Lockwood
Featured Book: The Seven Hungers by Morgan Quaid
About Featured Book: The Seven Hungers by Morgan Quaid Regular price $2.99. Sale price $0.99 - 05/13/22 - 05/17/22 ------------------------ "Jaw-Dropping action, a great blend of investigation and horror. I've never quite read anything like it!" Grab your next urban fantasy thriller for just 99 cents! Censured Crown sorcerer Ambrose Drake is hired to investigate a bizarre emergence in a city halfway across the world from his native London. Drake soon learns that a being from one of … [Read more...] about Featured Book: The Seven Hungers by Morgan Quaid
Featured Book: Book 2: In the Trenches by Virginia’dele Smith
About Featured Book: Book 2: In the Trenches by Virginia'dele Smith He lives in the spotlight. She hides in the shadows. With secrets and a spark between them, can they escape to forever? Max Davenport craves a break from the press. Constantly on the run from paparazzi and over-enthusiastic women, the football star takes to the small town of Green Hills to embrace a simpler lifestyle with his sister. But his pulse unexpectedly quickens when he discovers his sibling’s usually frumpy-dressed … [Read more...] about Featured Book: Book 2: In the Trenches by Virginia’dele Smith
Walk the Plank by Marilyn Barr
Walk the Plank by Marilyn Barr Branko learns he will be sold into slavery when they dock in Charles Town, so he doesn’t hesitate to jump ship onto a neighboring sloop in the harbor. This boat will weigh anchor with him at the helm–once he decides what to do with the lady chained in the cargo hold who claims she’s a vampire. Magda Dashkovari’s body has been given to science while she’s still living in it. Her prayers are answered when a pirate boards her boat, but she should have asked for … [Read more...] about Walk the Plank by Marilyn Barr
Almost Destroyed by Lakisha Johnson
Almost Destroyed by Lakisha Johnson Ava Gentry met Andre, thirteen years ago, when he was the officer who responded the night she was attacked. Years later, he's still treating her like that scared and broken girl with no self-esteem in need of saving. Every chance he gets, he tries to destroy her with his words and actions leaving her feeling unworthy of love and respect. The sad reality was it wasn't the first time she's felt this way. From being abused by her grandfather to even worse … [Read more...] about Almost Destroyed by Lakisha Johnson
Tears of Chios: A Novel (Merchant Tides Series Book 1) by K. Pearson Bradley
In 1759 on the Greek island of Chios, under the cruel dictates of the Ottoman Empire, Sebastian Krizomatis struggles to find his place amidst the conflict of two competing family legacies. Sebastian is bound to the land through his mother's heritage (cultivating the famed Tears of Chios from the skinos trees) but he dreams of following his father, descended from the ancient mariners of Greece, to become a shipbuilder for Sultan Mustafa III's merchant fleet. As Greek Christian slaves, Sebastian … [Read more...] about Tears of Chios: A Novel (Merchant Tides Series Book 1) by K. Pearson Bradley
