Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, … [Read more...] about Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas
You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers
You're A Leader Now What?: The proven path to high performance leadership by Mick Spiers Have you recently been appointed to your first leadership role or are you in a position mentoring developing leaders? Are you an aspiring exceptional millennial leader who wants to change the status quo and build a different future for other millennials? In either case, this book is for you! Your first leadership role is an exciting step, but can simultaneously be a daunting endeavour filled with … [Read more...] about You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers
SMART Objective Setting for Managers by Irial O'Farrell
SMART Objective Setting for Managers by Irial O'Farrell Looking to make sense of objective setting, strategic goals, employee development, team competency and SMART? Then SMART Objective Setting for Managers is the book for you. Written by a manager for a manager, this book makes sense of the objective setting process and how it links to both job descriptions and business objectives. It also deconstructs the SMART framework and how to use it effectively with another person. Along … [Read more...] about SMART Objective Setting for Managers by Irial O'Farrell
The Manager’s Dilemma by Irial O'Farrell
The Manager's Dilemma by Irial O'Farrell What would you do with an extra hour in your workday? Read The Manager's Dilemma and find out. Managers tend to excel at problem-solving. Team members tend to bring problems to their managers, for a variety of reasons. What happens when you bring a problem to an excellent problem-solver? The Manager's Dilemma - How to Empower Your Team's Problem-Solving examines the dynamics that arise from team members bringing their issues and problems … [Read more...] about The Manager’s Dilemma by Irial O'Farrell
SMART Objective Setting for Managers by Irial O'Farrell
SMART Objective Setting for Managers by Irial O'Farrell Are you ready for goal-setting season? We're hurtling towards the end of the year, which means it's planning for 2022. As part of that planning you, as a manager, need to start thinking about how your team members have been doing in 2021 and what they need to experience and develop in 2022. Looking forward to it? If you answered a resounding "No", then SMART Objective Setting for Managers is the book for you. Starting with … [Read more...] about SMART Objective Setting for Managers by Irial O'Farrell
The Manager’s Dilemma by Irial O'Farrell
The Manager's Dilemma by Irial O'Farrell As a manager, do you find issues regularly landing on your desk? Issues that you know, in your heart of hearts, the team member does, or should, know how to sort out themselves? Is your own work regularly hijacked by team members interrupting you, to deal with their issue? Irritated? Frustrated? At the end of your tether? If so, The Manager's Dilemma - How to Empower Your Team's Problem-Solving is the book for you. Understand the dilemma … [Read more...] about The Manager’s Dilemma by Irial O'Farrell
The Flight to Excellence by Captain William "T" Thompson
The Flight to Excellence by Captain William "T" Thompson The Flight to Excellence makes a great gift for entrepreneurs and anyone running or starting a business. Attaining the Unattainable Is Within Our Reach. Captain William ''T.'' Thompson's accomplishments are many: US Air Force pilot, Delta Airlines captain, lawyer, award-winning businessman, and professional speaker. But Thompson did not start out in life with any special advantages. In fact, being born and raised in … [Read more...] about The Flight to Excellence by Captain William "T" Thompson
SMART Objective Setting for Managers: A Roadmap by Irial O’Farrell
SMART Objective Setting for Managers: A Roadmap by Irial O'Farrell Objective-Setting season is fast approaching. There's a knot in the pit of your stomach. As time ticks closer to having to set objectives with your team, you can feel the knot pulsing, getting bigger. It has to be done but what's the point? Unfortunately, this is how many managers feel about objective-setting. Often due to lack of training or through their negative experiences with their own manager. It often feels … [Read more...] about SMART Objective Setting for Managers: A Roadmap by Irial O’Farrell
SMART Objective Setting for Managers by Irial O'Farrell
SMART Objective Setting for Managers by Irial O'Farrell Every year, millions of managers sit down with their staff, to set objectives for the coming year. Every year, the vast majority of those millions of managers dread the prospective of having to sit down with their staff, to set objectives. If this sounds like you, then meet your new best friend - SMART Objective Setting for Managers. This book unpacks the 4 main challenges that most managers grapple with, when setting … [Read more...] about SMART Objective Setting for Managers by Irial O'Farrell
SMART Objective Setting for Managers by Irial O'Farrell
SMART Objective Setting for Managers by Irial O'Farrell If you manage teams, what frustrates you the most? If you're like most managers I've met, chances are it's the way "Johnny communicates his ideas" or the way "Chrissy keeps asking you to talk to the other team, rather than just doing it herself" or how "Jamie keeps asking the same questions over and over!". Developing these "soft" performance issues are very challenging. It can feel uncomfortable to raise the topic and many … [Read more...] about SMART Objective Setting for Managers by Irial O'Farrell
