Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, … [Read more...] about Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas
Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas
Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, … [Read more...] about Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas
Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas
Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, … [Read more...] about Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas
You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers
You're A Leader Now What?: The proven path to high performance leadership by Mick Spiers Have you recently been appointed to your first leadership role or are you in a position mentoring developing leaders? Are you an aspiring exceptional millennial leader who wants to change the status quo and build a different future for other millennials? In either case, this book is for you! Your first leadership role is an exciting step, but can simultaneously be a daunting endeavour filled with … [Read more...] about You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers
Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas
Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, … [Read more...] about Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas
SMART Objective Setting for Managers by Irial O'Farrell
SMART Objective Setting for Managers by Irial O'Farrell Looking to make sense of objective setting, strategic goals, employee development, team competency and SMART? Then SMART Objective Setting for Managers is the book for you. Written by a manager for a manager, this book makes sense of the objective setting process and how it links to both job descriptions and business objectives. It also deconstructs the SMART framework and how to use it effectively with another person. Along … [Read more...] about SMART Objective Setting for Managers by Irial O'Farrell
The Flight to Excellence by Captain William "T" Thompson
The Flight to Excellence by Captain William "T" Thompson The Flight to Excellence makes a great gift for entrepreneurs and anyone running or starting a business. Attaining the Unattainable Is Within Our Reach. Captain William ''T.'' Thompson's accomplishments are many: US Air Force pilot, Delta Airlines captain, lawyer, award-winning businessman, and professional speaker. But Thompson did not start out in life with any special advantages. In fact, being born and raised in … [Read more...] about The Flight to Excellence by Captain William "T" Thompson
Short Introduction to MS Office Excel by Hicham and Mohamed Ibnalkadi
Short Introduction to MS Office Excel by Hicham and Mohamed Ibnalkadi This book is part of a series that include MBA Core & Elective coursework taught at prestigious universities like Harvard and Wharton. The series consist of Core & Elective courses that stemmed from more than ten years of professional experience in Wall Street and Startups. The elective courses introduce Machine Learning, Python, Blockchain and Cryptocurrencies, Communications skills, R language, Excel advanced … [Read more...] about Short Introduction to MS Office Excel by Hicham and Mohamed Ibnalkadi
Automate The Boring Tasks Using Microsoft Office VBA by Hicham and Mohamed Ibnalkadi
Automate The Boring Tasks Using Microsoft Office VBA by Hicham and Mohamed Ibnalkadi he book is part of a series that include MBA Core & Elective coursework taught at prestigious universities like Harvard and Wharton. The series consists of Core & Elective courses that stemmed from more than ten years of professional experience in Wall Street and Startups. The elective courses introduce Machine Learning, Python, Blockchain and Cryptocurrencies, Communications skills, R language, Excel … [Read more...] about Automate The Boring Tasks Using Microsoft Office VBA by Hicham and Mohamed Ibnalkadi
Blockchain and Cryptocurrency by Hicham and Mohamed Ibnalkadi
Blockchain and Cryptocurrency by Hicham and Mohamed Ibnalkadi If you are a student of management or business management, you must have come across the term 'blockchain' and 'cryptography'. Have you ever thought about why businesses all over the world are going crazy about this technology? No one wants to miss the bus, and every business is looking forward to gaining a lot from this. Why is it becoming so important for everyone all of a sudden? How it is going to affect our daily lives or the … [Read more...] about Blockchain and Cryptocurrency by Hicham and Mohamed Ibnalkadi
