Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, … [Read more...] about Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas
Interview with Author – Constantine Dhonau
Constantine Dhonau Author Bio: Constantine was born in St. Petersburg, Florida and raised by his mother and his aunt. A wholesome Boy Scout and frontman for Tampa ska/punk band: H1N1, he attended St. Petersburg College for his Associate of Arts and New College of Florida for his Bachelor of Arts in Psychology. He escaped to Colorado in 2015 where he served with AmeriCorps and later pursued his dream to become a wilderness therapy field guide, completing 550 field days. He enjoys … [Read more...] about Interview with Author – Constantine Dhonau
RUN GIRL RUN by Willow Rose
RUN GIRL RUN by Willow Rose Willow Rose’s beloved detective, Harry Hunter is back in this thrilling second installment of the bestselling series. When a mother and her child are pulled out of the harbor in their car, the case seems pretty straightforward for Miami PD and Detective Harry Hunter. Everything points to a murder-suicide. They were homeless, living in their car, and the mother decided to end it all for them both by driving into the water. But the case is not what it looks like, … [Read more...] about RUN GIRL RUN by Willow Rose
Interview with Author – Fred Wiehe
Author Bio: Fred Wiehe is a member of the Horror Writers Association. He’s the author of six novels, a collection of short stories, and numerous short stories that have appeared in anthologies, magazines, and e-zines. His adult novel Aleric: Monster Hunter became an Amazon Bestseller on Friday the 13th in 2012. His collection of short stories for young adults and adults, Holiday Madness: 13 Dark Tales for Halloween, Christmas, & All Occasions, became his publisher’s #1 Bestseller for 2010. … [Read more...] about Interview with Author – Fred Wiehe
